Travel Insurance Claims

The true test of any travel insurance comes when you need to make a travel claim. Until that time you might think all travel insurance companies are the same - rest assured they are not.

If you need to make a travel insurance claim under the terms of your travel insurance policy from, a loss adjuster that handles travel insurance claims on behalf of the company who you bought your travel insurance from will often deal with your claim. There are a number of specialist travel insurance claims companies operating in the UK travel insurance market whom are appointed by the leading insurance companies.

Loss adjusting firms obviously need to make money just like anybody else, and taking a fee for every travel insurance claim that they handle normally helps them do this. Essentially, they are appointed to minimise the losses for travel insurance companies from claims payments and are obliged to follow the policy terms, conditions and exclusions when assessing travel insurance claims. Therefore, it may often seem like they are trying to avoid paying your travel insurance claim, which may not be that far from the truth.

Rothwell & Towler travel insurance and World First have worked exclusively with Claims Settlement Agencies for many years and a dedicated World First team who know the excellent standard of service our travel insurance customers expect will personally deal with your travel insurance claim. This puts clients of World First in a unique position, as your relationship with us does not end as soon as you buy travel insurance from us. We sometimes say that it starts! If you need to claim, we will be busy working behind the scenes to make sure your travel insurance claim is handled professionally and to the exacting high standards we demand for our travel insurance customers who are forced to claim on their policies whenever the worse unfortunately happens.