If it is a small travel insurance claim for medicines or minor treatment, you should pay and claim the money back from your travel insurance.
Larger claims can be billed direct to the travel insurance company, subject to you contacting the emergency contact number at the time of the emergency and payment of the travel insurance policy excess if applicable.
If your condition is serious or requires in patient treatment, you should contact the 24-hr Medical Emergency Service available through your travel insurance - details are contained in the certificate of holiday insurance.
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