Travel Insurance Testimonials

We’re always extremely pleased to receive feedback from our travel insurance clients, and whether it’s good or bad we really do listen to what you have to say about the level of service you receive when buying your travel insurance from World First.

Without your feedback we’d find it hard to constantly improve the service we provide. Even the smallest of comments can help us improve the way we deal with our clients and the Managing Partner, Martin Rothwell, personally reviews every piece of feedback and wherever possible replies to all emails. So if you have any comments to make about the level of service you received from World First travel insurance or have questions and suggestions about the Travel Insurance Guide then please feel free to email martin@rothwellandtowler.co.uk

In this section of the Travel Insurance Guide we’ll be including a selection of testimonials from clients who were more than satisfied with the travel insurance service they received when buying their holiday insurance from World First.

Annual Travel Insurance and HIV Positive

Once again just a short note to say thank you to yourself and the staff there at Rothwell & Towler for organising my yearly travel insurance in a quick, efficient, pleasant and professional manner. I know there are a few companies now on the internet and some not who offer travel insurance cover to people with HIV illness and indeed the policy before this one that I took out having shopped around them just to compare I could have had similar cover for around £10 cheaper. However, I chose to return to you.

Each and every time I have always been impressed with the excellent manner and respect and friendliness of your staff, on the China Trip I’d left taking out the insurance a bit late and was worried that the policy documents may not get to me by post before I left. No problem Sir was the lady’s reply do you have access to email?? And within 10 minutes I was printing off the essential documents from PDF files just in case. As it turned out the Royal Mail on this rare occasion did deliver on time but nothing was too much trouble.

Your staff that I have dealt with all seem to have a rare quality that is increasingly hard to find these days in that they realise totally that as I’m buying your product I’m the customer and without me and your other customers you have no business. There are a lot of companies out there could learn a thing or two about keeping the customer happy from your employees.

I have recommended your company to friends who are in the same situation as myself and I said to them “they are a great company who’s customer service is simply excellent and a rare quality to find sadly these days.”

Thank you once again for setting up my yearly policy and unless your bought over by some multi national couldn’t care less we have your money now sod off organisation I don’t see any way I’d go elsewhere even if they offered me the same cover at half the price. I know what I get when I deal with you and I know I’ll be treated fairly and with respect and that as I said is a rare thing these days.

Again, Thank you you’re an excellent company and should be proud of your excellent customer service.

Kind Regards

Another Satisfied Travel Insurance Customer

 

More Travel Insurance Testimonials

I wish to congratulate your organisation on the efficient, polite and friendly way in which you have conducted your business with us over the time we have used your services. If the occasion arises that we wish to make a trip to Europe we would be happy to buy our single trip travel insurance from you.

Mrs Potts, Nottinghamshire

Please accept my thanks for the efficient and hassle-free manner in which my holiday cancellation insurance claim was processed by yourselves and the claims settlement agency. I would have no hesitation in recommending your travel insurance services to others in the future and hope I may be in a position to rebook a holiday in the forthcoming months.

Mr Bidwell, Essex

Just a short note to thank you for the efficient way in which you dealt with my travel insurance claim. It could not have been done any better.

Mr Auger, London

Just a quick note to thank you for the help you gave my customer when she and her husband had to forgo their holiday this summer. I shall certainly be recommending your insurance services to my guests as it’s lovely to know that the customer is always put first.

Mrs Burton, Inverness

Today I had another telephone conversation with one of your wonderful staff and explained that I had a problem with the date of my holiday insurance period. I was asked to return the Certificate of Insurance, giving the new dates, and a new Certificate would be sent out – that was that. The way that your staff have dealt with my requests during the past two years has been superb. I am treated like a close and much loved relation, rather than a client. They are wonderful and I have no objection to this letter being placed on a notice board, to show how much the efforts of the staff are appreciated, when they are dealing with clients.

Mr Clarke, Gloucestershire

Sincere thanks for the prompt settlement of my insurance claim due to my extended stay whilst on holiday in Jersey, because of illness and hospitalisation. Your Holiday Insurance will certainly be recommended to all my family and friends.

Mr Bradshaw, Nottingham

I just had to write and thank you so very much for all the care and loving kindness you and your firm have shown in dealing with our travel insurance claim. My husband and I are full of appreciation for all you have done.

Mrs Aves, London

As I am sure that many people write to you when they are less than happy I thought that I would write to say “thank you” and express my appreciation at receiving a good level of service and a far better response than I had expected.

I have held annual travel insurance with your company for the past few years. This was the first time I have needed to make a claim, but on reading the “small print” of the policy when I came to claim I was not sure that I had fully complied with the terms and conditions and phoned your helpline to seek guidance and advice. I was dealt with in a very professional, yet caring manner and re-assured that my claim stood a good chance of being paid. I have this week received a settlement. The amount of money is not substantial however I am delighted that my claim was dealt with fairly. I shall definitely continue to insure myself with your company. Thank you for your high levels of service, sensibility and professionalism.

Mr Byrne, East Sussex 

Thank you for all your help. I most certainly will use your firm when buying travel insurance for next years holiday. 

Ms Bishop, West Sussex

We were every pleased and impressed by the speed with which everything was handled. Thank you for the wishes you expressed about my brother-in-laws illness. He has had his operation and came out of hospital today. Thank you once again for your efficiency and sympathy when dealing with our travel insurance.

Mrs Sherwood, Bedford

We wanted to let you know how pleased we are at the outcome of our claim; we have insured our holidays with your goodselve’s many times and it is nice to know it works so well when it is needed. Thank you too for being so reassuring when we first contacted you.

Mr Reed, Wiltshire

Thank you for the straightforward settlement of my holiday insurance claim. This was a great help under difficult family circumstances and I would not hesitate to insure with you again.

Mrs Parker, Dorset

Thank you for your considerable help in these frequent communications, which were necessary to get our holiday insurance claim, settled. Also, the several members (male and female) of your staff who were uniformly helpful over various phone contacts.

Mr Thorpe, East Sussex

Just a note to say thank you for our holiday cancellation claim. We really appreciate your efficiency. It is such a welcomes change to have something settled with no problems. Please send me another form for holiday insurance so we can insure with you again in the future.

Mrs Skillen, West Yorkshire

May I please take the opportunity whilst writing to thank you for your kindness, courtesy and efficiency when a claim has to be made. I had to claim against last years holiday as my father-in-law died whilst we were away and really cannot fault the sensitive way in which you dealt with everything. Having dealt with other insurance companies on my mother-in-law’s behalf, I realise that yours is an exceptional attitude amongst insurers.

Mr Gant, Ipswich

I would like to thank you for being so helpful and I have contacted the haemophilia society to let them know how helpful your company have been and to recommend you to others having difficulty getting travel insurance.

Mrs Murphy, East Lothian

Like most, I have always been far from confident about holiday insurance on offer by travel agents etc. We have all heard, and seen on TV, the traumatic and often disastrous results when claims have to be made by those unfortunate people for whom things went wrong. Paying for the insurance is the only easy part about it but claiming and being compensated is often another story.

However, two years ago, I was recommended to insure through Rothwell & Towler. How fortunate it was that I did for my wife, as she was taken seriously ill just two days before we were due to go and we had to cancel.

This was the first time it had happened to us and the first one insured with Rothwell & Towler. However, I was later happy to find that, having supplied the medical report from our GP everything was swiftly sorted out and the hotel was promptly paid.

I did not need to write this letter and it is possible that the newspapers I send it to may not wish to publish it, but I hope that they will, because I could not speak too highly about the courteous, prompt and efficient way that the problem was resolved.

We hear about a lot of unsatisfactory cases and I wanted through the media, to compliment Rothwell & Towler and hopefully, perhaps help other people at the same time. I have no connection with them. I am only someone who, for once, found a company who gave a high standard of service, which seems increasingly difficult to find these days.

Mr Burton, Northumberland